A kiosk system brings efficiency to processes where speed, clarity and clear procedures are important. In restaurants, kiosk systems take orders or handle payments, while in retail they provide product information or support services such as click & collect. Touchscreen kiosks are particularly helpful, guiding customers through simple menus without the need for staff – intuitive, reliable and available around the clock.

The most common areas of application include self-service in catering, branch pick-up in retail, digital customer information on site, voucher sales and queue management. The application always depends on the business model – and on the goal of automating certain processes.

Example from the catering industry: ordering without waiting

In a busy fast food restaurant, kiosk systems take over the entire ordering process. Guests select their menu at the touch screen kiosk, pay directly at the device and receive an order number on the display or receipt. This eliminates long queues at the checkout – and staff can concentrate more on preparation.

Example from retail: sizes and availability at the touch of a button

In a fashion store, a kiosk system helps customers find items that are not available on the sales floor. Customers can use a touchscreen to search for sizes, colours or availability in other stores – and, if they wish, order directly for collection or delivery. This reduces consulting costs and increases customer satisfaction.

What is digital signage and what is a kiosk system?

Even though the hardware is similar – for example, a digital signage touchscreen – the purpose and application are very different. If you're wondering what digital signage is, you should know that it's about displaying information or advertising, not interaction. For a real user experience, the kiosk system remains the better choice.